Rain puddles along a residential driveway and street curb in Bartlett, Tennessee, with a brick house and wet lawn in the background

Who to Call First for Water Damage in Bartlett, TN

For water leaking at a Bartlett meter, bubbling up in the street or backing into a house, the city lists 901-385-5586. Its emergency number is 901-385-5558.

Who to Call First in Bartlett

Bartlett Contacts by Water or Sewer Problem

Call the number that matches where the water comes from. Meter leaks, water in the street, and water or sewer backing up into a building go to Bartlett Water/Wastewater at 901-385-5586 on weekdays. Emergencies use 901-385-5558. A yard drainage problem goes to Engineering at 901-385-6499. Danger to people goes to 911.

Where the water is	Call	Note
Leaking at the water meter	901-385-5586	The city lists it as a report item; weekdays 7:30 a.m. to 4:30 p.m.
Bubbling up in the street	901-385-5586	Same Water/Wastewater line
Water or sewer backing up into the house	901-385-5586	The city lists it there; call 911 first if anyone is in danger
Water or sewer emergency	901-385-5558	The emergency number the city lists for Water/Wastewater and Public Works
Drainage trouble in your yard	901-385-6499	City of Bartlett Engineering Department
Gas odor, sparking, injury	911	Leave the building first
A pipe failing inside your house	Main shut-off valve	Use it only if you can reach it safely, then seek qualified help

Match the row to where the water is, not to where you first noticed it. A stain on a ceiling can start somewhere else, and a wet yard can come from the street side or from your own line.

Bartlett Contact Facts

Four Bartlett numbers cover most water problems, and each has a specific role. Two have weekday hours, one is an emergency number, and one is the general Public Works line, which is not the water line. Use the table to match the number to the job before you call.

Number	Office and role	Hours or use	Source page	Checked
901-385-5586	Water/Wastewater Services	Monday through Friday, 7:30 a.m. to 4:30 p.m.	City of Bartlett Water/Wastewater page	Checked: September 2026
901-385-5558	Emergency number for Water/Wastewater and for Public Works	Emergencies	City of Bartlett department pages	Checked: September 2026
901-385-6499	Engineering Department	Drainage concern in a yard	City of Bartlett drainage FAQ	Checked: September 2026
901-385-5570	General Public Works, not the water line	Monday through Friday, 7 a.m. to 4 p.m.	City of Bartlett department directory	Checked: September 2026

The city explains what to report on its Water/Wastewater Services page, and its drainage FAQ says Engineering will investigate a yard concern.

Shutting Off the Water Safely

Use your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help. Bartlett asks residents to report water leaking from a water meter to Water/Wastewater Services at 901-385-5586.

Danger first: if water is near electrical equipment or a ceiling is sagging, leave the area and call 911 if anyone is at risk.
Inside the house: use the main shut-off valve for water from your own plumbing only if you can reach it safely.
At the meter or in the street: report it to 901-385-5586 on weekdays, or 901-385-5558 for an emergency.
If you cannot stop the water: qualified help means a plumber for your own pipes, or the city for water that starts at the meter or in the street.

Pipe failures, freeze dates and claim clocks are covered in the burst pipe guide for Bartlett homeowners.

Flood Zones and Creeks Around Bartlett

Bartlett drains to two rivers, the Loosahatchie to the north and the Wolf to the south, and the city names Howard, Raner, Buckhead, Oliver and Harrington creeks among its waterways. To see whether an address sits in a mapped flood zone, use FEMA's Flood Map Service Center.

FEMA's Flood Map Service Center, at msc.fema.gov, is the official source for flood maps.
Standard homeowners policies typically exclude flood, and a separate flood policy through the National Flood Insurance Program (NFIP) is the federal option.
NFIP coverage is up to $250,000 for the building and up to $100,000 for contents, for homes with one to four units.
New NFIP policies normally take effect 30 days after purchase, with exceptions such as a lender-required purchase or a change to the map.

Start with the FEMA Flood Map Service Center for your address and read FloodSmart's policy information for coverage terms. The city lists its creeks in its storm water management program. A mapped zone does not by itself tell you whether a particular leak or backup is covered, because that depends on your policy wording and the cause of the water.

After the Water Is Stopped

Once the water is stopped, tell your insurer promptly and limit repairs to temporary protection, as TDCI advises. A restoration provider that serves your address can then assess the drying and cleanup. Ask the provider for proof of insurance and any trade license the job requires.

Photograph and video the damage before cleanup, when it is safe.
Keep receipts for temporary protective repairs.
Keep damaged materials for inspection where that is safe.
Ask any provider what kind of water it believes you have and what its scope of work covers.
Ask the City of Bartlett which permits a repair needs before work begins.
Read the mold timing guide for Bartlett homes if wet materials are still in place.

If you rent, tell your landlord about the water damage in writing. Renters insurance protects your belongings, and the building itself falls outside it.

The Bartlett water damage guide overview covers insurance clocks and hiring basics in more detail.

If That Did Not Work

A phone line can be closed, a valve can refuse to move and a source can turn out to be somewhere else. There are three other exits, and none of them depends on the first call working. Ask the office about availability and what to do while you wait.

Try again: for a water or sewer emergency, call 901-385-5558. For a nonurgent report, call 901-385-5586 during its listed weekday hours, 7:30 a.m. to 4:30 p.m.
Another route: if the source is inside your house and you cannot reach or operate the valve, seek qualified help, such as a plumber. For a drainage problem, try Engineering at 901-385-6499.
Who to contact: for danger to people, call 911. For an insurance dispute, contact TDCI at 615-741-2218 or 800-342-4029. The burst pipe guide for Bartlett explains the claim clocks.

Frequently Asked Questions

What number do I call in a Bartlett water or sewer emergency?

The city lists 901-385-5558 as the emergency number for both Water/Wastewater and Public Works. The weekday line for water and sewer reports, 901-385-5586, lists hours of Monday through Friday, 7:30 a.m. to 4:30 p.m. For a water or sewer emergency, use 901-385-5558. For a nonurgent report, use 901-385-5586 during its listed hours.

Is 901-385-5570 the water line?

No. The city lists 901-385-5570 for general Public Works, with weekday hours of 7 a.m. to 4 p.m. Water and sewer reports go to 901-385-5586 instead. The emergency number, 901-385-5558, is the one Public Works and Water/Wastewater share. Use it only for an emergency, not as a general information line.

Who handles water pooling in my yard?

For a drainage concern in your yard, the city says to call the City of Bartlett Engineering Department at 901-385-6499, and that it will investigate your concern. Water bubbling up in the street is a different report: that one goes to Water/Wastewater at 901-385-5586.

Who do I call if sewage is backing up into my house?

Bartlett lists water or sewer backing up into a house or business among the problems to report at 901-385-5586. Keep people and pets away from sewage, since the Red Cross warns that floodwater may contain sewage. Ask the city where its responsibility ends and yours begins. The Bartlett water damage guide overview explains what to do about the cleanup afterward.

How do I find out whether my address is in a flood zone?

Use FEMA's Flood Map Service Center, the official source for flood maps, and enter your address to see the map for it. For a question about what a map result means for your property, the City of Bartlett Engineering Department at 901-385-6499 is the office to ask.

How much does a federal flood policy cover?

The NFIP covers up to $250,000 for the building and up to $100,000 for contents for homes with one to four units. Coverage normally begins 30 days after purchase, with exceptions such as a lender-required purchase or a change to the flood map, according to FEMA and FloodSmart.

Water in your home right now?

See who to call first in Bartlett, how to reach your water provider, and how to check your flood zone.

Who to Call First in Bartlett